WoltAssist features
Everything you can do with WoltAssist, from the first invoice to the monthly report.
A shared inbox for your team
See every conversation, know who is handling it and never lose a customer message.
- Two-pane inbox with Mine, Unassigned and All views
- Assign conversations to a person or a team
- Mark conversations open or resolved
- An activity log of every change on each conversation
Organise and reply faster
Sort conversations and answer the common questions in a click.
- Labels and priority on every conversation
- Canned responses for common replies
- Send approved WhatsApp templates
- Contact profiles for every customer
Campaigns that reach customers
Message customers at the right moment, without doing it by hand.
- Broadcast messages to a list of contacts
- Sequences of follow-up messages
- Messages triggered by Shopify orders and checkouts
- Track how your campaigns perform
Teams and automation
Set up your people and let rules handle the routine work.
- Human agents and teams with their own settings
- Automation rules for routine routing and replies
- Reports on conversation volume
- Works for one inbox or many
AI agents that work alongside your team.
Train an AI agent on your business, attach it to an inbox and let it help with customer replies. You stay in control.
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